St. Joseph Hospital and the Health Insurance Exchange
Certain health insurance plans available through the Health Insurance Exchange in New Hampshire provide in-network access to St. Joseph Healthcare’s doctors and services. For example, Anthem BlueCross BlueShield. If you are purchasing health insurance on the health insurance exchange, selecting the Anthem plan will give you access to St. Joseph Hospital, physicians and services.
Financial representatives are available to answer all of your billing and payment questions from 8:00 a.m. to 4:00 p.m., Monday through Friday. You may contact them by calling (603) 578-5008. Representatives are available to assist you or your family with questions regarding insurance benefits, hospital charges, payment options and financial assistance applications.
Additional Health Coverage Options
Before you seek non-emergency treatment at St. Joseph, we suggest you contact your employer or insurance company to double-check your coverage and be sure St. Joseph Hospital accepts your insurance. Click here for a list of participating insurance plans.
Medicare
Financial Arrangements & Assistance
At St. Joseph Hospital, insurance is billed as a courtesy to the patient. The patient remains responsible for contacting their insurance carrier to ensure prompt payment of their accounts. Patients should contact their insurance carrier if payment has not been made within 45 days. Accounts with delinquent balances or without adequate payment arrangements may be forwarded to a collection agency or attorney.
Please note you are responsible for all charges not paid by insurance. We accept personal checks and most major credit cards. If you are unable to pay your balance at one time, we will set up a payment plan for your balance. We’re in this together. If you have questions, please call (877) 727-9190 for assistance.
Upon a patient’s request, a detailed bill will be provided. The hospital will send periodic statements to the patient or responsible party in an effort to keep them informed as to the status of all open accounts.
Please contact our Patient Accounts Department at (603) 578-5008 for more details.
Provider Based Billing Overview
As a department of St. Joseph Hospital, all of our affiliated physician practices, with the exception of St. Joseph Hospital Pediatrics, have transitioned to “Provider-Based Billing.” Due to Medicare regulation related to provider-based billing, patients will receive two bills per visit. One bill will be for physician/provider services and one will focus on facility-related charges.
Below is a list of Frequently Asked Questions which may be helpful:
Frequently Asked Questions
PBB refers to the billing process rendered in a hospital department. This process takes place when the hospital owns space and employs physicians and other support personnel who are involved in your care.
Patients will continue to receive excellent quality care with their physician. Scheduling appointments tests and procedures will remain the same.
Due to federal Medicare regulations, you will receive two separate bills. One bill will focus on the care you receive from our providers and staff and the other will cover facility fees. Previously these charges were grouped together. Once Medicare has processed their portion for the charges, the balance will be submitted to a secondary payor, if you have one. If there is a balance, you will receive a bill this amount.
If you are a Medicare patient and have supplemental insurance, it is likely that you will not encounter additional out-of-pocket expenses. If you do not have supplemental insurance, there may be an additional cost to you.
