As consumers, you have seen that healthcare is constantly changing – and often you’re driving that change. Your day-to-day life is busy, and convenience is more important to you than ever. At St. Joseph Hospital, we care for everyone, and we want to meet you where you are – and that’s online.
Alisha Killeen is the Director of Ambulatory Services. One area she focuses on is improving operations across the Primary Care and Pediatrics practices in Nashua, South Nashua, Hudson, Merrimack, and Milford, to ensure the patient experience is as personalized and positive as it can possibly be.
In 2023, St. Joe’s implemented self-scheduling with a thoughtful approach that offers two different access points:
- New Patient Self-Scheduling – This option is specifically for those interested in a new patient physical appointment at a St. Joseph Hospital Primary Care, Pediatrics, or Orthopedics practice. Clicking the new patient scheduling button brings the patient to MyChart® or you can continue as a guest. From there, a short New Patient Onboarding questionnaire gathers information about previous providers and asks about past screenings. A release of medical information request form is also available. A staff member then contacts the new patient directly, welcomes them to the practice and sends them a comprehensive welcome packet.
- Existing Patient Self-Scheduling – This option is for established St. Joe’s patients with MyChart and is most often used to book a variety of preventative or screening visits, such as an annual physical, Medicare annual wellness visit, screening mammography, or well child check. It is also used to book a sick visit, which can be scheduled with a Primary Care provider the same day or up to 5 days out.
“St. Joseph Hospital is proud to continuously provide improved access and convenience to our patients with self-scheduling options and MyChart. They’re wonderful online tools for patients to easily make appointments, connect with their providers and quickly access medical information. We also find patients really appreciate the advantages of this one-stop resolution to address appointment scheduling, rescheduling and cancellations,” says Killeen. “Finally, we’re always proactively looking for innovative ways to better serve our patients and give them the convenience and control they are looking for over their own healthcare.”
To learn more about St. Joseph Hospital and request an appointment, please click here.
MyChart® is a registered trademark of Epic Systems Corporation.
